The short links behind every survey you send.
e-sat.ly is the link shortener inside the e-satisfaction Suite. It turns long survey URLs into short, branded links for SMS, Viber and WhatsApp — cutting message length and cost, and measuring every click.
Part of the e-satisfaction platform.
Fully integrated with the e-satisfaction Suite
Short links are created automatically by the Suite as it sends your surveys — same sign-in, same organizations, same security — so link traffic sits right alongside your customer feedback, insights and alerts.
Everything you need to measure your links
e-sat.ly is more than a redirect. It is the console where your organization measures and manages every short link the Suite generates.
Channel analytics
A live overview of clicks, unique visitors and trends across your survey links — with breakdowns by channel, link, project and country.
Every click, as a row
Each resolved survey link is a row of raw click events you can order, sort and filter — to see exactly how a message performed.
Projects & API tokens
Links are grouped into projects, each with scoped API tokens, so the Suite and your own apps get exactly the access they need.
Branded, automatic links
The Suite turns each long survey URL into a tidy e-sat.ly link automatically — short enough for any channel, and unmistakably yours.
Why teams use e-sat.ly
A shortener is only useful if it earns its place. Here is what makes e-sat.ly worth adopting.
Shorter messages, lower cost
Short links keep SMS, Viber and WhatsApp messages compact — fewer characters, fewer SMS segments, and lower send volume.
Know which channel works
See exactly which channel drives survey responses, click by click — no guessing.
Generated automatically
The Suite creates and resolves each link for you as surveys go out — no manual work, no copy-paste.
Secure by default
Access is scoped to your organization and governed by the shared e-satisfaction identity.
How it works
Short links quietly power every survey the Suite sends over a messaging channel — keeping messages compact and traffic measurable.
The Suite generates the link
Whenever a survey needs to go out over a messaging channel, the e-satisfaction Suite shortens its long URL into an e-sat.ly link automatically — no manual step.
It ships in the message
The short link is sent on the channels your customers actually use — SMS, Viber, WhatsApp. Shorter links mean fewer characters, fewer SMS segments and lower message volume.
Every click is tracked
e-sat.ly resolves and measures each visit, so you can see channel traffic and response behavior next to the rest of your e-satisfaction data.
A focused tool in a bigger picture
e-satisfaction helps companies listen to their customers and act on what they hear. e-sat.ly is the piece that makes every link you share measurable — closing the loop between the messages you send and the traffic they create.
- One account and one organization across every product.
- Short-link usage that complements your feedback and insights.
- The same trusted security and access model throughout.
e-sat.ly connects the links you share to the customers you care about — all inside the platform your team already uses.
See what your survey links are doing
Open the e-sat.ly console with your e-satisfaction account and track every short link the Suite sends — click by click, channel by channel.